Colt
Colt is a UK based provider of communications services, from individual products to integrated solutions in networking, data centre, voice and IT. Nexbridge connects with Colt and other Tier 1 carriers...
View ArticleCodec
A codec is a device or software which compresses and decompresses data to enable faster transfer. Codecs are used in VoIP networks to digitise analog voice signals so that they can be sent to their...
View ArticleCLI – Calling Line Identity
Calling Line Identity, or CLI put simply is a telephone number. A CLI is presented to a called party’s telephone equipment (usually their mobile or landline phone) during the ringing signal before a...
View ArticleCDR – Call Detail Record
A Call Detail Record provides information about a communications session that has transversed a piece of telecommunications equipment. Information can include the calling and called CLIs, the time and...
View ArticleCAPS – Call Attempts Per Second
CAPS is a measure of the total number of call requests that can be made by a telecoms system or network each second. CAPS is a more accurate measure of call processing power than the commonly used CPS...
View ArticleBulk SMS Delivery
Bulk SMS delivery, also referred to as mass text messaging, wholesale SMS delivery, or SMS marketing describes the delivery of an SMS text message to a large number of mobile phones simultaneously from...
View ArticleBT IPX – British Telecom Internet Protocol Exchange
BT’s IP exchange service is an IP based platform that connects telecommunications networks. BT IPX allows the seamless integration of VoIP (Voice over Internet Protocol) and traditional voice services....
View ArticleBRI line – Basic Rate Interface line
A BRI line (or Basic Rate interface line) is an access method for the integrated services digital network (see ISDN). The line provides two bearer channels for voice and data, and one for signalling....
View ArticleASR – Answer Seizure Ratio
ASR stands for Answer Seizure Ratio, which is a measure of the quality of a voice network as well as call success rate. The ASR is calculated as the percentage of attempted calls (or seizures) that are...
View ArticleACD – Automatic Call Distributor
An ACD or Automatic Call Distributor is a system or device that manages the process of routing inbound calls to different call agents within a call centre. ACD’s often use an interactive voice response...
View Article
